Our Corporate, Social and Responsibility Policy (CSR Policy)

Overview

The birth of Kiroco sprang from a passion to produce jewellery that could do more, whilst still looking beautiful and having emotion and sentiment associated with it. We have carried this principle on within the business, where we work hard and have a positive effect on all around us.

We acknowledge that, like any other business, Kiroco will inevitably have an effect on society and the environment. We understand that we have a responsibility to our customers, our employees and our suppliers as well as the broader community in which we operate.

We are committed to taking responsibility for our actions and encourage a positive contribution towards improving standards both for our clients and employees.  Wherever possible, we strive to minimize our impact on the environment and improving the quality of our community.

By putting our CSR into practice, wherever possible, we are committed to:

•    Conduct ourselves responsibly and in an ethical manner.

•    Create a positive and supportive working environment.

•    Support local communities.

•    Have high service levels for our customers.

•    Act fairly in our dealings with our suppliers and other third parties.

•    Minimize the impact we have on our environment.

Communication

We communicate this policy to our staff, customers and other stakeholders by means of our website and internal communications.

We provide our staff with training on our CSR strategy and policy and seek to raise awareness both of any negative impacts of our business, and methods to reduce them.

Responsibility and review

Fiona Cartwright, who is the firm’s nominated officer, has overall responsibility for our CSR strategy and for implementing this policy. She has a key role in ensuring the systems and controls we have in place are not just effective but are adhered to.

All members of staff have a role to play in complying with our CSR objectives and are encouraged to make further suggestions in relation to initiatives that we may undertake.

We are fully committed to the highest possible standards of openness, honesty and accountability.  We actively encourage all staff members who have any serious concern, about any real or perceived departure from the high ethical standard that we set, to openly voice those concerns.

We are committed to ensuring our policy remains effective. As part of this ongoing commitment, our policy is regularly reviewed to verify its effective operation. Records of the reviews are maintained and any necessary amendments are made to the policy, as appropriate.

Our CSR Principles

Our conduct

We aim to adopt the highest professional standards and not to act in such a way as to compromise our company’s integrity.

We actively promote respect between our staff members in their dealings with each other and with customers, suppliers and other third parties.

Our working environment

We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction.

We undertake psychometric assessment for good organisational fit, to improve team communication and participation and help in career development, which in turn has a positive effect on the business.

We seek to ensure that all staff have access to the training, both in-house and external, which they need both for their own development and to enable them to deliver a high quality service.

We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination.

Our community

In considering our impact on the community we have resolved to sponsor or otherwise support local charities. We have provided jewellery and jewellery services as auction gifts and raffles prizes to many charities including Candlelighters (Children’s cancer) and Cookridge Cancer Centre, and have undertaken activities such as sky diving for St Gemma’s Hospice.

We will allow members of staff time off work to enable them to carry out work in support of their chosen charity, and to encourage dialogue with local communities and groups for mutual benefit.

Our customers

We are committed to delivering a high level of service to all our customers. We understand that our business exists in a very competitive market and in order to retain our customers we need to deliver a professional and courteous service.

We have created a team of Brand Ambassadors to test our products and provide feedback prior to them launching. Once a product has launched, we actively seek feedback from our customers as we value their opinion and we take that feedback on board.

We also look to our customers to help drive the business forward by advising us on the jewellery styles and services that they would like. This information is gained through mailing activity and social media interaction.

Our products

We are committed to provide products that are of excellent craftsmanship and at sustainable prices.

We look to provide products at a fair price. This means that for some products we look to overseas sourcing and supplies, including third world countries, to keep costs lower and helping emerging or third-world economies too. This is whilst maintaining good quality products, for our customers.

Our suppliers

We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties. Where possible, we work with suppliers whose own CSR policies reflect our own. We will constantly monitor our suppliers via regular visits to their offices.

We endeavour to enter into clear and fair contracts with our suppliers and we commit to the timely settlement of suppliers’ invoices.

Wherever possible, we aim to support the local economy by contracting with local suppliers. Where we work with third-world countries we look to help their local economies in a non-exploitative manner.

Environment

We are committed to behaving responsibly and to minimising our impact on the environment by:

•    Minimizing waste and adopting sensible recycling policies with respect to our paper and food consumption.

•    Providing safe and comfortable working conditions.

•    Encouraging staff to walk or cycle to work, where this is practical.

•    Ensuring that electrical equipment and lights are off when not in use.

•    Ensuring that heating, during office hours, isn’t too high and is turned off or down outside office hours.

Our partnerships, associations and memberships

We are committed to partnering, associating or becoming a member with relevant groups that have a policy that reflects our own.

We are a supplier to the Company of Master Jewellers, a non-profit organisation, with fair trade and ethical sourcing at its heart. It is also works with “Save the High Street”. We are also a member of the Institute of Registered Valuers, part of the National Association of Jewellers’, the UK’s leading jewellery association that promotes, protect and provides for the industry.

Responsibility

We have a responsibility for this policy, including an annual review designed to:

•    Ensure that it remains up to date, compliant and relevant to the needs of the company and its clients and suppliers.

•    Verify it is in effective operation across the business.